Privacy Policy

The John Joy Co.
Los Angeles, California, USA
Effective Date: January 1st, 2026

The John Joy Co. ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information collected through johnjoy.net and our Transportation Management System ("TMS").

Information We Collect

• Business contact information (name, business name, email, phone number)
• Trip and booking data (routes, schedules, passenger counts)
• Billing and payment information (processed via third-party providers)
• Communications via email, SMS, and phone
• Technical data (IP address, browser type, device information)

How We Use Information

• Provide charter transportation and dispatch services
• Manage customer accounts and contracts
• Send operational and transactional communications
• Improve service reliability and system performance
• Comply with legal and regulatory obligations

Information Sharing

We do not sell personal information. Information may be shared with:

• Drivers and transportation partners for trip fulfillment
• Technology providers (including Twilio for SMS messaging)
• Payment processors and accounting vendors
• Legal or regulatory authorities when required

California Privacy Rights

California residents may request access, correction, or deletion of personal information by contacting:

Email: privacy@johnjoy.net

Data Security & Retention

We use reasonable safeguards to protect data and retain information only as long as necessary for business and legal purposes.